CEO fires 90% of customer support staff because AI chatbot outruns them
Technician From Shannon Taler July 13, 2023 | 3:22 pm The CEO of an India-based e-commerce company said it was imperative to lay off 90% of its customer service team because an AI-powered chatbot outclassed them by reducing response times to minutes. they had previously stretched beyond two hours. Suumit Shah, the 31-year-old founder and … Read more